Customer Service: Critical Elements of Customer Service
Subscription Required
Learn how to meet the needs of your customers, integrating a focus on service into your organization.
Courses
6 course(s)
Networking for Success
Subscription Required
Learn how to connect, develop meaningful relationships, and grow your business.
Call Center Training: Sales and Customer Service Training for Call Center Agents
Subscription Required
With the right training, call center agents can be an excellent asset in your organization’s sales process.
Telemarketing: Using the Telephone as a Sales Tool
Subscription Required
Where does the telephone fit into your sales strategy? Learn how to leverage telemarketing as a sales tool.
Customer Service Training: Managing Customer Service
Subscription Required
Learn the various skills and techniques and develop the skills and practices that are essential elements of a customer service focused manager.
CRM: An Introduction to Customer Relationship Management
Subscription Required
Customer Relationship Management (CRM) is a strategy that allows a business to manage its customer and sales relationships.